We believe in transparency and education. Here are answers to the most common questions we receive about our cleaning chemicals and methods.
Are your chemicals safe for pets and children?
Yes, when applied correctly by trained professionals, our chemicals are safe for pets and children. We use biodegradable, eco-friendly formulations that break down naturally. As a precaution, we recommend keeping pets and children away from treated areas until surfaces are completely dry, typically 2-4 hours after application.
We also take extra care to protect areas where pets and children play, and we're happy to discuss any specific concerns you may have about your property.
Will the chemicals harm my plants and landscaping?
We take extensive precautions to protect your landscaping. Before treatment, we pre-wet all vegetation, which helps prevent chemical absorption. We also use plant-safe formulations and neutralizing agents when necessary. Our technicians are trained to identify sensitive plants and take extra protective measures.
In over a decade of service, we've maintained an excellent track record of protecting landscaping while delivering outstanding cleaning results. If you have particularly sensitive or valuable plants, please let us know so we can take additional precautions.
How long do the cleaning results last?
Results typically last 1-3 years depending on several factors including climate, sun exposure, surrounding vegetation, and the specific surface being cleaned. Roofs in shaded areas may require more frequent treatment, while sunny surfaces often stay cleaner longer.
We also offer preventative maintenance treatments that can extend the time between full cleanings. Many of our clients opt for annual or bi-annual maintenance to keep their properties looking their best year-round.
What makes soft washing better than pressure washing?
Soft washing uses specialized chemicals and low pressure to clean surfaces, while pressure washing relies primarily on high-pressure water. Soft washing is gentler on surfaces, more effective at killing organic growth at the root level, and provides longer-lasting results.
High-pressure washing can damage shingles, siding, and other delicate surfaces, and it often only removes surface contamination without addressing the underlying growth. Soft washing eliminates these issues while using less water and providing superior cleaning power.
Do you offer any guarantees on your work?
Yes, we stand behind our work with a satisfaction guarantee. If you're not completely satisfied with the results, we'll return to address any concerns at no additional charge. We also offer extended warranties on certain services.
Our goal is to exceed your expectations on every job, and we're committed to making sure you're thrilled with the results. We've built our reputation on quality work and outstanding customer service.
How do I prepare my property for service?
Preparation is minimal. We ask that you remove any outdoor furniture, decorations, or items from the areas to be cleaned. Please ensure all windows and doors are closed, and let us know about any areas of concern or special instructions.
We'll handle all other preparation including protecting landscaping, covering sensitive areas, and setting up our equipment. Our team will also perform a thorough walkthrough with you before beginning work to address any questions or concerns.